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Powering Nonprofit Success Through Participatory Processes:

Did you know that organizations prioritizing participatory processes and deliberately decreasing barriers see a significant increase in program effectiveness? This Fall, I’m excited to delve into how this framework powers real-world success through our three-part webinar series, Insights for Impact!

On September 18th, Dr. Inderjit Vicky Basra, President and CEO of the Delores Barr Weaver Policy Center, and Jessica Raymond, former Chief of Staff of the YWCA, joined Sharity Global Expert Anne Miskey to offer real-world examples of ways participatory processes elevated their organizations’ mission and impact. Dr. Basra emphasized the importance of including direct and indirect experts in decision-making conversations. She noted, “…layered communication makes the change.” When those in the community who experience the challenges your organization strives to address work alongside those with academic or professional experience in key areas, your organization can begin to affect systemic change. Jessica added, “When we talk about advocating for people and engaging their voices…here is the mic! You sit at this table, you tell me what you need from us, you make the decision…”

Key takeaways from the conversation included:

  • Write equity into your policies and procedures.
  • Avoid “tokenizing” the community you serve. Ensure that if you ask something of your community members, such as asking them to share their stories, you are developing and strengthening a mutually beneficial relationship with them.
  • Identify ways your organization may connect direct experts, those with lived experience, with donors, elected officials, and other community leaders and influencers.
  • Engaging all voices allows you to review and evaluate the impact of your programming with an open mind and heart.
  • Give credit to all the experts helping you execute your mission. Whenever possible, compensate and recognize direct experts, those with lived experiences, for their work on behalf of your organization, just as you would an indirect expert with academic or professional experience. 

Dr. Basra summed up the importance of engaging all voices when she described the success her organization has had with connecting survivor mentors with the recently rescued. “[Survivor’s] concepts around hope look very different because they’re sitting across from somebody, that at some point, was in the same space that they are in…Their survivor-mentor becomes a beacon of hope!” Anne added, “The little ways you can connect your donors in real ways to people” will bring about transformation.

 

Mail vs. email

Ask Me Anything Summary

Mail vs. email? we’re talking particularly for donor receipts and thank you’s. so this is a really great question, because in this day and age a lot of people have transitioned to email and they’ve tried to go paperless.

And so what is that basic mix? well, I can tell you it has a lot to do with donor segmentation. most people want to get those receipts for their donations electronically.

It makes it easier for taxes. it makes it easier to collect those things and oftentimes that ‘thank you’ can go electronically as well. but if this is a person that you are trying to steward and trying to scale that donation, you’re trying to cultivate them for larger and larger gifts, sitting down and writing a handwritten note is something that absolutely can’t ever be replaced with an email.

Remember an email is impersonal. so you want to make sure that you are writing that handwritten note and think about who’s signing it. the most important person to sign. that is not the director of development.
It’s actually going to be someone who has benefited from the service or someone who can talk about the impact of that service, like your counselor or one of your case managers.

So, think your way through that because stewardship with a handwritten note still in this day and age of electronics cannot be beat. if you have any concerns or questions or want to talk about retention, we’ve got some great sharity experts.

All you have to do is look at our sharity experts page, check out our free tools or dm us and we’ll be happy to connect you.